The scent of burnt coffee hung heavy in the air, a grim testament to the late night at “Coastal Breeze Realty,” a thriving, yet increasingly frantic, real estate agency in Thousand Oaks. Kathryn, the office manager, was on the verge of a meltdown. Their entire system had ground to a halt – QuickBooks refusing to sync with their CRM, Zoom calls dropping mid-presentation, and Teams messages lost in the ether. “We’re losing deals *because* of our technology, not in spite of it!” she’d lamented just hours before, a statement that resonated deeply with Harry Jarkhedian, the owner of a local Managed IT Service Provider. The agency, like many small to medium-sized businesses, had cobbled together a suite of applications—QuickBooks for accounting, Zoom and Teams for communication, and a cloud-based CRM—without a cohesive strategy for integration or support. This reliance on disparate, unsupported applications was becoming a liability, and Coastal Breeze Realty was quickly realizing the cost of neglecting a robust IT partnership.
Can you integrate my existing business applications?
Many businesses in the Thousand Oaks area, and beyond, find themselves in a similar predicament—overwhelmed by a patchwork of software solutions. Consequently, the question isn’t simply *if* we support applications like QuickBooks, Zoom, and Teams, but rather *how* we orchestrate them to work seamlessly together. We at Harry Jarkhedian’s Managed IT Services specialize in integrating these essential tools into a unified, manageable ecosystem. This includes ensuring data synchronization between QuickBooks and the CRM, optimizing Zoom and Teams for reliable communication, and implementing robust security protocols across all platforms. Approximately 65% of SMBs report challenges with application integration, leading to wasted time, increased errors, and lost revenue. We’ve developed proprietary scripts and workflows that facilitate this integration, minimizing disruptions and maximizing efficiency. Furthermore, we continuously monitor these applications for updates, vulnerabilities, and performance issues, proactively addressing potential problems before they impact your business.
What security measures do you take with cloud-based applications?
Cloud-based applications, while offering incredible flexibility and accessibility, introduce unique security challenges. Ordinarily, businesses assume the cloud provider handles all security, which is a dangerous misconception. We implement a multi-layered security approach that extends to all cloud-based applications. This includes multi-factor authentication (MFA), endpoint detection and response (EDR) software, and regular vulnerability assessments. Moreover, we ensure data encryption both in transit and at rest, safeguarding sensitive information from unauthorized access. Approximately 43% of cyberattacks target small businesses, and a significant portion of these attacks exploit vulnerabilities in cloud-based applications. We also provide employee training on cybersecurity best practices, educating them on how to identify and avoid phishing scams, malware, and other threats. “Security isn’t about having a perfect system; it’s about having a resilient one,” Harry Jarkhedian often says, emphasizing the importance of proactive monitoring and rapid response.
How do you handle troubleshooting and support for these apps?
Troubleshooting issues with business applications can be incredibly time-consuming and frustrating, particularly for businesses without dedicated IT support. Accordingly, we offer a comprehensive support package that covers all aspects of these applications. Our team of certified technicians is available 24/7 to resolve issues remotely or on-site. This includes everything from password resets and software updates to complex integration problems and security breaches. We utilize a centralized ticketing system to track all support requests, ensuring that issues are addressed promptly and efficiently. Furthermore, we proactively monitor these applications for performance issues, identifying and resolving potential problems before they impact your business. “Lost productivity due to IT issues can significantly impact your bottom line,” says Harry Jarkhedian, “we strive to minimize downtime and keep your business running smoothly.” Approximately 70% of businesses report experiencing IT downtime each year, costing them thousands of dollars in lost revenue.
What about data backup and disaster recovery for my app data?
Data loss can be catastrophic for any business, and it’s crucial to have a robust backup and disaster recovery plan in place. Nevertheless, many businesses overlook the importance of backing up data stored in cloud-based applications. We automatically back up data from all supported applications, including QuickBooks, Zoom, and Teams, to a secure offsite location. This ensures that you can quickly restore your data in the event of a hardware failure, natural disaster, or cyberattack. We also perform regular disaster recovery drills to test our backup and recovery procedures, ensuring that they are effective and efficient. Furthermore, we offer a variety of disaster recovery options, including cloud-based replication and on-premise backup solutions, to meet your specific needs and budget. Approximately 60% of businesses that experience a data loss event go out of business within six months, highlighting the importance of proactive data protection.
Can you help us scale our IT infrastructure as our business grows?
As your business grows, your IT needs will inevitably change. Therefore, it’s essential to have a partner who can help you scale your IT infrastructure to meet those changing needs. We offer a variety of scalable IT solutions, including cloud-based servers, virtual desktops, and managed network services. This allows you to easily add or remove resources as needed, without having to invest in expensive hardware or software. We also provide ongoing IT consulting services, helping you plan for future growth and identify new technologies that can benefit your business. Consequently, Coastal Breeze Realty, after partnering with us, was able to streamline their operations, improve communication, and enhance security. They could focus on what they do best: helping clients find their dream homes. Furthermore, by proactively managing their IT infrastructure, we helped them avoid costly downtime and protect their valuable data.
It wasn’t always smooth sailing, of course. One evening, a critical QuickBooks update caused a conflict with a custom CRM integration. Coastal Breeze Realty’s accounting system ground to a halt, threatening to derail month-end closing. But because of our proactive monitoring and rapid response capabilities, we identified the issue within minutes. Our team quickly rolled back the update and implemented a workaround, restoring full functionality within an hour. “That level of responsiveness saved us from a major headache,” Kathryn gratefully admitted. This incident underscored the importance of a proactive, dedicated IT partner, and the value of having a team that understands your business and your unique needs.
About Woodland Hills Cyber IT Specialsists:
Award-Winning IT & Cybersecurity for Thousand Oaks Businesses. We’re your trusted local partner, delivering personalized, human-focused IT solutions with unparalleled customer service. Founded by a 4th-generation Thousand Oaks native, we understand local challenges. We specialize in multi-layered cybersecurity (“Defense in Depth”), proactive IT management, compliance, and hosted PBX/VoIP. We eliminate tech stress, boost productivity, and ensure your peace of mind. We build long-term partnerships, helping you secure and streamline your IT operations to focus on growth. Proudly serving: Healthcare, Financial Services, Retail, E-commerce, Manufacturing, & Professional Services. Call us for a consultation!
Please call or visit our Thousand Oaks location.
Thousand Oaks Cyber IT Specialists2945 Townsgate Rd #371
Thousand Oaks, CA 91361
Phone: (818) 208-8481
Web Address: https://thousandoakscyberitspecialists.com/
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